The truth is that we must differentiate

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Considering that I think that no one abandons their job and especially in this work as CM since at any time a manager can cause a crisis, but it must be emphasized that one or two bad comments about our brand generate a crisis but it should make us fall into trouble. account for some errors that we or a member of the company may be making Login to respond Eduardo Martínez Fustero Hello Elkin, First of all, thank you very much for leaving us your comment.  between the customer who is angry for a reason and the classic internet troll.


Therefore, when faced with a negative comment, we must do an ID Number List exercise in self-criticism and objectively analyze whether the complaint is founded. On the other hand, well-managed criticism can stop being a threat and become an opportunity. Throughout my experience I have seen how users who initially criticized a brand ended up praising it for the speed and quality of the response. All the best. Hilmary Gonzalez If I want to do the online course... Excellent article. Motivates Ana Martin del Campo Good morning Hilmary, How are you?





Here is a link I hope you enjoy it and tell us how it went. Thank you so much, All the best. Alberto BM Regarding the latter, it is very true that writing the content of a static website is very different from writing a blog. I work in a company dedicated to the creation of web pages and we have writers who use the information that the client sends us about the products and services they offer. When writing the website, it is not enough to have knowledge of spelling and syntax.